How Bricklayer support works

There are four ways to get help, from instant to personal.

1. Search the help center

Most questions are already answered in an article here or in the docs. The search box at the top of every help page searches both titles and common error messages.

2. Ask Brick

Brick is Bricklayer's AI assistant. Click Ask Brick in the corner of any help or docs page for an instant, private answer. Brick knows the docs and every help article, and links you to the right one.

Brick can be wrong. If an answer does not work, say so, and Brick will try another angle.

3. Start a help thread

The help forum is public. When you start a thread:

1. Brick replies within seconds, with steps and links.
2. You reply in the thread to tell Brick what happened, and it keeps helping.
3. Other builders can chip in too. Mention @Brick in any reply to ask Brick something directly.
4. Brick calls in the developer when a thread needs a human: a likely bug, something only the developer can answer, or a problem Brick could not solve after a couple of tries. You can also click Get a human yourself.
5. The developer joins the thread and replies there. While they are in the thread, Brick stays quiet unless someone mentions @Brick.

When your problem is fixed, click Mark as solved so others with the same problem find the answer.

Your account

Anyone can read the forum. To start a thread or reply, create a free Bricklayer account with your email or Discord. Your display name and profile photo show on your posts, and you can mark your own threads solved and delete your own messages. Threads are public, so never post keys, passwords, or private files. Keeping keys safe.

4. Contact the developer directly

For anything private, use the contact form. Bricklayer is built by one person, so replies take a couple of days. For anything that looks like an outage, check system status first.